Quality Service Specialist

Tamkeen Technologies Careers in Saudi Arabia

Company Information

Tamkeen Technologies is a semi-governmental IT-based company established in 2013 with a clear and ambitious vision to be the first choice for the government sector in IT. It was built and developed by talented and qualified Saudi minds with a growing ambition to realize the promising vision of Saudi Arabia.

Job Description

We are seeking a Quality Service Specialist to join our Customer Service team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure the highest standards of service are consistently delivered. Evaluate customer service calls, chats, and emails based on quality standards and KPIs. Provide detailed feedback and coaching to agents to enhance performance and customer satisfaction. Identify training needs and recommend process improvements to improve service delivery. Prepare regular quality reports and trend analyses for management. Collaborate with Team Leaders and Training departments to ensure alignment with business goals. Maintain quality documentation, procedures, and audit trails.

Location: Riyadh, Saudi Arabia

Job Title: Quality Service Specialist

Post Date: 2025-11-09

Valid Until: 2026-02-09

Salary: SAR

Job Type: Full-time

We are seeking a Quality Service Specialist to join our Customer Service team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure the highest standards of service are consistently delivered. Evaluate customer service calls, chats, and emails based on quality standards and KPIs. Provide detailed feedback and coaching to agents to enhance performance and customer satisfaction. Identify training needs and recommend process improvements to improve service delivery. Prepare regular quality reports and trend analyses for management. Collaborate with Team Leaders and Training departments to ensure alignment with business goals. Maintain quality documentation, procedures, and audit trails.

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